CUSTOMER CARE
Privacy Policy
How we collect, use and protect information when you browse velatmos.com or send an inquiry.
Last updated: August 22, 2026
Qingdao Huaqi Vision Creative Co., Ltd., trading as HQ AesthetiX Labs, operates the VELATMOS LIVING brand. (“we”, “us”, “our”). This Privacy Policy explains how we handle personal information on https://velatmos.com.
Information we may process
- Name
- Email address
- WhatsApp number (only if you choose to provide one)
- Company name
- Country or region
- Inquiry content and product interest
- IP address and basic browser/device information in security and infrastructure logs
- Necessary security logs
- Order and payment information when you use online checkout or pay by invoice
- Cookies or basic analytics data only if such tools are actually installed later
Why we process information
- Reply to inquiries and prepare quotations
- Provide customer service
- Process orders when commerce is enabled
- Prevent abuse and protect security
- Meet legal, tax and accounting obligations
- Improve website reliability and service
We do not use inquiry content for unrelated marketing campaigns.
How inquiries are delivered
When you submit the website inquiry form, the message is sent through our server-side inquiry API to hello@velatmos.com using a transactional email delivery provider. API credentials remain on the server and are not exposed in browser code.
Cookies and analytics
As of the date above, this storefront does not present a cookie consent banner and does not load Google Analytics, Meta Pixel or similar advertising tags on the main Velatmos pages. Essential hosting, security and session mechanisms may still generate technical logs. If analytics tags are enabled later, this policy will be updated.
Service providers
Depending on the feature in use, we may work with website hosting and infrastructure providers, Cloudflare for edge delivery and security, email delivery providers, logistics providers when fulfilling shipments, and payment providers such as PayPal for online checkout. Providers process data only as needed to deliver their services. PayPal processes payment data only for transactions you complete through PayPal.
International processing
Because we serve international customers and use cloud providers, personal information may be processed in more than one country. Where required, we take reasonable steps consistent with applicable law.
Retention
We keep personal information only for as long as reasonably needed to fulfill the purposes above, handle disputes, maintain security and meet legal obligations.
Security
We apply reasonable technical and organizational measures. No method of transmission or storage is completely secure.
Your rights
Depending on where you live, you may have rights to access, correct, delete or restrict processing of personal data, or to object to certain processing. Contact hello@velatmos.com to make a privacy request. We may need to verify your identity before responding.
Children
This website is not directed to children. We do not knowingly collect personal information from children as a primary audience.
Changes
We may update this policy. The “Last updated” date will change when material updates are published.
Questions about this policy? Contact us at hello@velatmos.com.